Prime1jobs

Posted on Feb 29 2020

2 Years

2500 monthly

Singapore

Experience: 2 years

Job Description:

Job Responsibilities

Be involved in incident, problem and service request management
Provide first-level resolution/swift escalation of hardware or software issues encountered by users based on service level objectives
Collaborate with all stakeholders to ensure timely corrective actions are taken
Provide timely updates to customers in regards to resolution progress to their issues/problems
Escalate significant issues or outages to management
Ensure daily tasks are executed according to the Standard Operating Procedure (SOP)
Develop and maintain good working relationships, resolve problems and positively influence others to successfully produce customer satisfaction

Job Requirements

Minimum of Diploma (IT or Related Disciplines)
At least 2 years of relevant working experience
Able to work under minimum supervision
Strong knowledge of Microsoft Based Operating Systems
General knowledge of the following:
IT Infrastructure (Lan, Wan, Windows Servers, Active Directory)
Informatic Hardware (PC, Printer, Scanner, Smartphones, etc)
Basic knowledge of SAP systems
Customer-oriented mindset
Strong interpersonal and communication skills
For interested applicants, please send your resume in MS WORD format to Pin Yi (Reg no: R1986656) pinyi@eps.com.sg for immediate processing.

Due to the high volume of applications which we may receive for each position, we regret to inform that only shortlisted applicants will be notified.

Salaryy: 2500 monthly

Industry: Information Technology

Certificates Required: Basic knowledge of SAP systems

No of vacancy: 1

Microsoft Based Operating Systems IT Infrastructure(LAN/WAN/Windows Server/Active Directory) Informatic Hardware(PC/Printer/Scanner/Smartphones)

Education:

Degree - Any

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