Prime1jobs

Posted on Apr 21 2020

8 Years

7500 monthly

Singapore

Experience: 8 years

Job Description:

Including usage/technical advice and assistance so as to ensure continuity, availability and accessibility of the production system
Liaise with third-party vendors in resolving issues
Work with the client to establish a prioritization approach, and adjust priorities of work with clients as necessary
Provide improvement recommendations for procedures and management practices
Review and plan continuous improvements to ensure the smooth running of the applications
Well versed with ITIL Concepts - Incident, Problem, Change and Release Management, Knowledge management
Perform and manage incident and event tickets, determine priority and resolution from Level 1 escalation within defined SLA in compliance to Clientâ€™s incident management process
Escalate incident and event tickets to Level 3 teams within defined SLA in compliance to clientâ€™s incident management process
Responsible for regular service management reporting
Responsible for people management of team i.e. recruiting, training, engagement, mentoring, succession planning, performance management

Salaryy: 7500 monthly

Industry: Information Technology

Certificates Required: Not Specified

No of vacancy: 1

Service management Jobs

Education:

Degree - CS/IT

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