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Senior Manager IT Operations & Support

Posted on Mar 20 2020

3 Years

2800 monthly

Singapore

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Experience: 3 years

Job Description:

Position summary:
· Role will report to the Director, Global IT (Digital Infrastructure and Operations)
· Deliver exceptional and best value services and ensure the availability, and reliability of IT services worldwide to meet the company business needs
· Manage systems and database administration and help desk function.
· Involved in strategic and policy development aspect that will have medium-term consequences on the operations of the function and impact elements of organization performance.
· Possess an end-to-end understanding of an organization’s system environment and its critical elements that need to be actively managed to ensure service levels are met.
· Driven team and people leader, able to align the team behind strategic business priorities and to motivate key stakeholders to strive for continuous improvement at all levels.

Key Responsibilities 
1. Implement strategy and service standards
· Provide inputs for IT Operations and Support strategy planning
· Develop plans to deliver IT support and operations, systems and database administration services
· Anticipate internal and/or external business challenges and/or regulatory issues
· Partner with functional stakeholders to define business and system requirements for the implementation of new technologies

2. Set IT operations and support service levels
· Provide guidance to the team to ensure the best support possible for systems availability, stability and performance
· Allocate adequate capacity to support the needs of the business on an ongoing basis.

3. Optimize IT operations and support performance
· Monitor service-level dashboards
· Set priorities for IT operations and Support activities, initiative and issue resolution
· Set direction for continuous improvement of operational procedures and customer experience
· Define the performance metrics
· Monitor the performance of the IT Operations and Support functions
· Set the directions for the implementation of corrective actions to optimize performance against the Service Level Agreements
· Solve unique and complex problems that have a broad impact on the business

4. Resolve incidents
· Provide escalation support for issues presented by the user
· Solve unique and complex problems that have a broad impact on the business
· Provide inputs to update senior leaders and the business clients on status, experience, lessons learned, and ongoing needs
· Seek out opportunities to improve the incident response rate

5. Provide training
· Oversee team management including budgets, forecasting, work allocations and staffing

6. Manage teams
· Oversee team management including budgets, forecasting, work allocations and staffing
· Develop staff through ongoing coaching, mentoring and career discussions
· Define common goals, directions and accountability among staff
· Drive effective performance management practices within the department in accordance with organization policies and procedures

Salaryy: 2800 monthly

Industry: Information Technology

Certificates Required: Not Specified

No of vacancy: 1

Key Skills
IT security Jobs IT Support Jobs
Desired Candidate Profile

Education:

Degree - CS/IT

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